SpyAnywhere Frequently Asked Questions - FAQ
Here you will find common questions about our SpyAnywhere Software.
1. How do I use SpyAnywhere?
2. How do I access SpyAnywhere on the remote PC?
3. How secure is SpyAnywhere?
4. What is the minimum configuration that is able to run SpyAnywhere?
5. How do I get the IP address of the PC if it is on dialup, or if the IP changes regularly?
6. Who will have access to SpyAnywhere?
7. How do I access my remote PC if it is behind a firewall?
8. How do I access my remote PC if it is on a network?
9. I always get a "cannot find server" error when trying to access SpyAnywhere!
1. How do I use SpyAnywhere?
You need to install
SpyAnywhere on the remote machine you wish to monitor. Once
installed configure SpyAnywhere to load on Windows startup in
Listening mode - this will ensure that SpyAnywhere is always
running!
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2.
How do I access SpyAnywhere on the remote PC?
Simply point your
browser to http://remote_ip or http://workstation_name (where
remote_ip is replaced by the actual IP of the remote computer, and
workstation_name would be the workstation name of the remote
computer) and enter your SpyAnywhere password in the login area.
Once logged in you will have full access to the remote PC!
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3.
How secure is SpyAnywhere?
SpyAnywhere is secure
as you want it to be. SpyAnywhere can be configured to filter IP
addresses so only certain IP addresses are allowed access to
SpyAnywhere. Make sure you choose a unique IP address for
SpyAnywhere as well! You can choose to limit access as well to
SpyAnywhere by disabling features that you do not want to be used
remotely - such as remote file system browsing.
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4.
What is the minimum configuration that is able to run SpyAnywhere?
All you need for
SpyAnywhere is a Windows machine. It does not require a web server,
since SpyAnywhere is its own HTTP server. The only thing you need to
have running on the machine is TCP/IP.
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5.
How do I get the IP address of the PC if it is on dialup, or if the
IP changes regularly?
You can configure
SpyAnywhere to deliver the IP address via email every time the IP
changes - just use the IP Delivery Via Email feature!
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6.
Who will have access to SpyAnywhere?
The only user that
will have access to the SpyAnywhere software, locally or remotely,
is you - or whoever you give the access password and ip address to.
SpyAnywhere cannot be terminated locally without your administrator
password. You can also configure SpyAnywhere so only certain IP
addresses can access the server.
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7.
How do I access my remote PC if it is behind a firewall?
The easiest way to
access a computer that is protected by a firewall is to map one of
the firewall's ports to SpyAnywhere's port (default is port 80).
For example:
FIREWALL IP address: 172.120.0.1
SpyAnywhere machine: IP address: 172.120.0.10, Port: 1000
In this case, you should pick a port on the firewall (say, 4000) and
map it to 172.120.0.10:1000
Having done the above, you will be able to access the computer with
the URL http://172.120.0.1:4000
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8.
How do I access my remote PC if it is on a network?
If the remote computer
is on a network, and SpyAnywhere is already installed, you can
either access it externally from the network, or locally on the
network. If you are on the same network, then just enter in http://workstation_name,
or http://ip_address into your browser to view the computer.
However, if you are outside of the network you will have to enable
port forwarding on the network router to let you access the machine.
Please see Question 7 above for more information on
port forwarding.
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9.
I always get a "cannot find server" error when
trying to access SpyAnywhere!
This could happen for
a few reasons.
- The SpyAnywhere server is not
running - confirm it is running in listening mode on the
computer you want to access.
- The IP or computer name you are
using is incorrect.
- You are using the external IP
for the computer, but it is on a network and you do not have
port forwarding enabled (see questions 7 and 8
above)
- You are using the internal IP
(network IP) for the computer, when you should be using the
external (make sure port forwarding is enabled)
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