SpyAgent Frequently Asked Questions - FAQ
Here you will find common questions about our SpyAgent software.
1. How do
I start using SpyAgent?
2. How
do I stop stealth mode?
3. Who
has access to SpyAgent once monitoring?
4. Where
are webmails logged and viewed from?
5. What
operating systems does SpyAgent work on?
6. How
come I am not receiving the email-delivery logs?
7. How
do I know how long an application has been in use?
8. Why
is my Windows folder gone after installing SpyAgent?
9. SpyAgent
is in my Start Menu - How do I get rid of it?
10. I
click on “Stop SpyAgent Stealth Mode” but nothing happens!
11. It
seems SpyAgent is not logging my conversations, what's up?
12. SpyAgent
says I need "riched20.dll" - where can I get this?
13. SpyAgent
gives me an error with MSVCRT.DLL or MSVCR70.DLL?
14. SpyAgent gives me an error with SYSTEMSA32.DLL?
15. SpyAgent
is in my Control Panel - how do I get rid of it?
16. Why
is SpyAgent not logging my MSN chats?
17. Why
is SpyAgent not logging my AIM chats?
18. Why
is SpyAgent not logging my incoming/outgoing mails?
19. I have SpyAgent set to monitor all users, but
it only monitors me?
20. I use the hotkey to access SpyAgent, but nothing
happens?
21. Should I uninstall the trial version before
installing the full version?
22. Some Spyware Detectors pick up and try to
disable SpyAgent, help!
1. How do I start using SpyAgent?
Simply configure your options (click on the “Options” button)
and then click the “Start Monitoring” button. Click “Stop
Monitoring” to stop monitoring - your admin password will be
needed each time.
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2. How do I stop stealth mode?
Email
support@spytech-web.com
with your order ID for stealth mode help.
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3. Who has access to SpyAgent once monitoring?
You
are the only one that has access to SpyAgent once you install it -
unless you give the SpyAgent password to someone else. This allows
you to have exclusive access to SpyAgent's logs and options.
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4. Where are webmails logged and viewed from?
Webmail
activity will be logged in the keystrokes logs (outgoing typed
webmails) and website content logs (incoming webmail).
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5. What operating systems does SpyAgent work on??
SpyAgent
can be downloaded and purchased for Windows 95/98/ME/2000/NT/XP!
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6. How come I am not receiving the email-delivery logs?
Make
sure you use your ISP's SMTP host for SpyAgent's SMTP host, and use
your ISP email address as the Send From and Send To fields in
SpyAgent's Email Delivery setup. For example, if you are using MSN
as your provider, you would use smtp.mail.msn.com as your SMTP host,
with your msn.com email address as the send from/send to address!
You
can lookup your ISP's SMTP host yourself by doing the following (if
you cannot find it in your email client settings):
1.
Run nslookup.exe (usually located in your c:\windows folder)
2. Type 'set type=mx' (no quotes
3. Type your ISP domain name (ie: for America Online you will enter
aol.com, for Earthlink you would enter earthlink.com)
4. Look for the 'mail exchanger' line that will appear - this is the
SMTP host for your ISP.
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7. How do I know how long an application has been in use?
By
viewing the Application Active Usage Log you can tell how long
applications have been actively used by users - rather than how long
they were just sitting in the background not being used at all.
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8. Why is my Windows folder gone after installing SpyAgent?
Your
windows folder is only hidden now - you can view it by going to
Folder Options in explorer and enabling the 'view hidden files'
option.
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9. SpyAgent is in my Start Menu - How do I get rid of it?
If
you are on Win98 with IE4+ installed you can simply right click on
the SpyAgent folder in the start menu and delete it. You can also
right click on the Start button, select Explore - then navigate
through the Programs folder to Spytech SpyAgent - then just delete
this folder! The start menu listing can also be removed by using the
'Stealth Actions' menu within SpyAgent.
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10. I click on “Stop SpyAgent Stealth Mode” but nothing
happens!
If
you click on this and nothing happens, that means SpyAgent is not
running in stealth mode. It may be in active mode, but it is not in
stealth mode. To bring up the main SpyAgent screen, click on the
SpyAgent icon in the task bar (by the time/date).
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11. It seems SpyAgent is not logging my conversations, what's
up?
Make
sure both 'log all windows used' and 'log all AIM/MSN/ICQ/Yahoo'
options are enabled.
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12. SpyAgent says I need "riched20.dll" - where can I
get this?
You
can download this file HERE.
Place it it in your windows\system folder.
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13. SpyAgent gives me an error with MSVCRT.DLL or
MSVCR70.DLL?
You
can download the MSVCRT.DLLfile HERE.
Place it in your windows\system folder.
You
can download the MSVCR70.DLLfile HERE.
Place it in your windows\system folder.
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14.
SpyAgent gives me an error with SYSTEMSA32.DLL?
You
can download this file HERE.
Place it in your windows folder.
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15.
SpyAgent is in my Control Panel - How do I get rid of it?
You
can remove SpyAgent from the Add/Remove Programs Control Panel
either by using the 'Remove from Control Panel' feature in the
SpyAgent's options menu, or by choosing not to include an installer
while installing SpyAgent.
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16.
Why is SpyAgent not logging my MSN chats?
Make
sure you are using the latest version of SpyAgent - which logs all
MSN Messenger conversations (including versions 6.0 and up).
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17.
Why is SpyAgent not logging my AIM chats?
You
are most likely using an AIM add-on, like DeadAIM. These add-ons
often interfere with how SpyAgent records AIM conversations and will
render SpyAgent's AIM logging useless. To work around this either
uninstall the AIM add-on software, or use ScreenSpy and key logger
features.
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18.
Why is SpyAgent not logging my incoming/outgoing mails?
First,
make sure you have the email logging option turned on in SpyAgent's
logging options. Second, if you are on dialup this feature will not
operate - it is only usable by users with 'always-on' internet
connections (ie: dsl, cable, network connections). Third, make sure
you are using POP3/SMTP emails - webmail (like Hotmail) is not
logged by the email logging feature in SpyAgent (webmail is logged
separately, in the website content logs).
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19.
I have SpyAgent set to monitor all users, but it only monitors me?
This
is probably happening because the log location you are using for
SpyAgent's log storage is not set to full read/write access for all
users of your computer. Make sure the log location has full access
for all users - and also make sure you have 'load on Windows startup
for all users' enabled in SpyAgent's startup options.
To
set a folder to full read/write access in Windows XP right click on
the folder, click on "Properties", then
"Security" within the properties window. Once there, make
sure all users and groups have full read/write access set.
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20.
I use the hotkey to access SpyAgent, but nothing happens?
SpyAgent
is probably not running. Double click the SpyAgent icon in its
installation folder to restart it. Be sure to click 'Start
Monitoring' again next time you stop monitoring, to ensure it stays
running. If you exit the software, it will no longer be monitoring.
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21.
Should I uninstall the trial version before installing the full
version?
Yes,
you should remove the trial version first before installing the full
version to ensure there are no conflicts between the two versions,
and that the two copies are not running simultaneously on your
computer.
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22.
Some Spyware Detectors pick up and try to disable SpyAgent, help!
Good
news! This can be prevented. Make sure you have 'Disable Spyware
Detectors' enabled in SpyAgent's Security settings (click on the
advanced tab on SpyAgent's user interface). If this does not do the
trick make sure you have SpyAgent's latest Spyware Detectors
Database installed. To do this simply run the update installer
located HERE.
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