SentryPC Frequently Asked Questions
Here you will find common questions about SentryPC.
1. I forgot my Admin Password!
2. SentryPC does not load when Windows starts
3. A user is locked due to scheduling or time running
out, but I need to give them temporary access, how?
4. Some of the Security Settings do not restrict the
things they should for users, like 'Disable Windows Shutdown'
5. SentryPC does not seem to be logging activities
for some of my computer's users
1. I forgot my Admin Password!
Click the "Hint" button on the password entry
screen. If this does not help you remember your password you can
contact our support desk to recover your password. If you are positive
you are entering your password exactly your software installation
might have been tampered with - please reinstall SentryPC completely.
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2. SentryPC does not load when Windows
starts
Run SentryPC once under an admin account on your computer.
SentryPC will now start loading on startup for all users of that
computer.
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3. A user is locked due to scheduling
or time running out, but I need to give them temporary access, how?
You can use the 'Grant user Temporary Full Access' command
in the Admin Commands menu available on the SentryPC interface.
When you are done use the 'Restore' command from the same Admin
Commands menu to reinstate their lockdown.
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4. Some of the Security Settings
do not restrict the things they should for users, like 'Disable
Windows Shutdown'
Some settings require you to be logged in under the user
account that you want them to take effect on. These settings are
marked with an asterisk (*) on the configuration page for the Security
Settings. To implement these settings, log in under the user account
you wish them to take effect on, then configure the Security Settings
options as needed.
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5. SentryPC does not seem to be
logging activities for some of my computer's users
The most likely explanation for this is that the log location
where SentryPC stores its activity logs does not have proper security
permissions. Make sure the log location for SentryPC's activity
monitoring has full read/write access for all users of your computer.
To retrieve SentryPC's log location check the 'Log Location' tab
under 'Advanced Settings' in the Admin Control Panel.
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